Terrible problems with LG G3

[Anonymous]

Since I got my LG G3 (Sometime early in the year) I've had terrible problems with it, including:

Getting very hot.

Very poor GPS performance.

Very poor battery life of approx 4-5 hours.

Very laggy.

Call audio dropouts - incoming and outgoing.

Device turning itself off which requires removing and reinserting the battery.

Many visits to my local o2 store have been useless, I've been told that the guarantee I have is now between myself and LG, I've checked this and I really don't believe this is case. They have said that I need to send it to LG for it to be checked.

I've demonstrated some of the problems in store only to be told that it's normal for a phone to get hot, the 02 employee even watched the battery life constantly draining and said that it's the battery at fault , I bought a new battery and nothing improved.

All I've asked for is a replacement handset, not even a new one - refurbished will be fine until I can get out of the contract but this apparently is not possible until it's been sent to LG to be checked.

Is this the normal level of customer service that I can expect and how can I progress this further?

[MI5]

O2 have to honour the warranty but to be honest with you, you will get a better service from LG directly.

[Anonymous]

How do I go about getting in touch with LG - is there a channel for UK mobile phone customers?

[gmarkj · Accepted solution]

If you check their webpage (link below) there is a section about repair.

http://www.lg.com/uk/support-mobile/lg-LGD855

It does state only 12 months warranty, so you might need to check your purchase date.

It also links to schedule a repair, and give a phone number for a UK service centre.

[Cleoriff]

This route for LG Support. http://www.lg.com/uk/support/contact-customer-support

[jonsie]

Have you tried a factory reset? It sounds as though you could have problems with an app. I would certainly try that first but as said, forget o2's repairers and go direct to the manufacturer always.

[Curr946]

The way your describing the issue it sounds like a process is not closing in the background. Your phone should shut down if it gets to warm. If it doesn't, it will cook like my wife's s6

[MI5]

It's usually a rogue (badly written) app keeping the processor running constantly.