Solved: TRYING TO GET MY MOBILE NUMBER TRANSFERRED BACK! - Page 2

Anonymous · ‎06-07-2016

This morning I returned an ipad air, after requesting an upgrade from my galaxy note 10 days ago. I am not thick but took a friends word, I could make/receive calls on it. Last night I found out I couldn't, hence the return this morning. Prior to that I had transferred my mobile number and my mobile was disconnected. I have been tring all day to reach 'live chat' to request the number be returned to my mobile. I am a stroke victim, cannot talk and housebound and my mobile is registered with 999 in an emergency. At the moment I am not covered if I'm on my own. Has anyone any suggestions?

MI5 · ‎06-07-2016

@Bambino wrote:
OP has said they have had a stroke and cannot speak, so they can't call customer service. They will need to try to get someone to call on their behalf.

Maybe wrongly, but I assumed the OP would have a carer?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎06-07-2016

Hope you're able to get your issue sorted @Anonymous. I don't know if you are aware of this, but you normally can make emergency calls on your mobile without a sim card in the phone.

I DO NOT WORK FOR O2

Toby · ‎06-07-2016

Let us know how you get on @Anonymous and welcome to the community. I'm very sorry to hear about your situation and I'm really glad to see you've had lots of advice from the members here. Don't hesitate to return with any other questions.

Well done @Cleoriff, @MI5 and @Bambino!

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Anonymous · ‎06-07-2016

I have nil but want to be as independant as I can and bless him my other half is not atall technical!!!

MI5 · ‎06-07-2016

Fully understand that.
We're here if you need us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-07-2016

@Anonymous wrote:
I have nil but want to be as independant as I can and bless him my other half is not atall technical!!!

Good for you @Anonymous. Lovely to hear someone so positive. This place is here any time you need any help..

Veritas Numquam Perit

Anonymous · ‎06-07-2016

Bambino, I am registered with the 999 service and they are aware of my circumstances. Thankyou

Anonymous · ‎06-07-2016

Thankyou again for your concern. I have left a post just now about battery & backing up phone but can't see it, can u?

MI5 · ‎06-07-2016

@Anonymous wrote:
Thankyou again for your concern. I have left a post just now about battery & backing up phone but can't see it, can u?

No can't see it yet but give it a few mins.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-07-2016

Did you start a new thread for the latest post @Anonymous. ?

Veritas Numquam Perit

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