Sony Xperia M won't turn on

[Anonymous]

Hi, so I've been having this issue for a couple of days now. It started when the phone started to freeze for no reason. So I contacted someone at the Sony mobile site and they advised a software repair which I did. After the software repair the phone seemed ok....for a few hours. It now won't turn on and is constantly doing a loop of the Sony start up screen and a black screen. I've tried taking the battery out and have left it out all morning. The battery was fully charged. I've tried turning it back on but still nothing. Still only getting the Sony start up screen. Any help or advice would be great.

[MI5 · Accepted solution]

SUS no longer exists but would have undoubtedly fixed it for you.
A repair through PCC is the only thing you can try, after that it needs to go in for a repair.

[Cleoriff]

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@MI5 wrote:
SUS no longer exists but would have undoubtedly fixed it for you.
A repair through PCC is the only thing you can try, after that it needs to go in for a repair.

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SUS @MI5 ?? Explanation for this dumbo (me) please......:smileywink:

[MI5]

Sony Update Service.

[Cleoriff]

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@MI5 wrote:
Sony Update Service.

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Thanks for that. Why is it no longer available then?

[jonsie]

It's been replaced by PC Companion apparently...

[MI5]

SUS was brilliant.
PCC is pants.
Lord knows why they stopped it but typical of Sony, sadly.....

[Anonymous]

I've tried it all again but alas...still nothing. I'm sending it off to Sony. It's still under warranty which is great. Thanks all again. X

[Cleoriff]

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@Anonymous wrote:
I've tried it all again but alas...still nothing. I'm sending it off to Sony. It's still under warranty which is great. Thanks all again. X

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Thanks for updating. As its still under warranty you should have no problems getting this fixed

[jonsie]

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@Anonymous wrote:
I've tried it all again but alas...still nothing. I'm sending it off to Sony. It's still under warranty which is great. Thanks all again. X

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Good luck with this Kerri

[jonsie]

Anyone searching for this and looking at the solution, please be aware that SUS dids no longer exist at the time posted and had been replaced by PC Companion.....