Sony Xperia J ( Invalid MMI )

[Anonymous]

Had the phone 3 weeks, changed over to £11.00 contract last week and got a new sim, 4 days ago, I'm now unable to get my Balance Invalid MMI is the message I get.

Ian

[MI5]

*#10# for payg balance or did you change to a contract?

[Anonymous]

I was on Pay as you go but went onto £11.00 Contract, It was working fine on thursday!!

[MI5]

You can't use a shortcode if you are on contract. Click on "MY O2" at the top right of the screen and log into your account for your balances.

[Anonymous]

Thanks, I already have an account for PayGo!! so will everything have been swapped over?? Nothing is showing under "My Bill" Appart from my name and number?? I'm not very used to this system at all prefer paper bills!!

Ian

[MI5]

It can take a few days for it to transfer over but it should be showing in that section soon.

[MI5]

Oh, and if you have a smartphone you can download the "My O2" app to track your usage.

[Anonymous · Accepted solution]

Thanks looks like they created another account but the e-mails address clash!! lad in shop was so quick and keen of the sale he just typed away!! They said on friday when I went in that it was a problem with a server!! That was the reason why I couldn't get the balance..

Thanks for your help!!

Ian