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Serious Note 4 Issues

Anonymous
Not applicable

Hi all,

Having multiple issues with my note 4!

constantly restarts, goes from 80% to 13% battery after it resets
the lag from pressing keys is unbearable!

got this phone November 2014 on o2 refresh, i do have insurance - is it covered for a replacement?

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viridis
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I'd try another battery first..
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gmarkj
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couple of quick things to check (and apologies if you have been through all this):
-have you installed any new apps recently, or updated any?
-also worth checking if something is constantly in use (ie, an app is misbehaving), either through data usage or through battery usage under settings
-have you changed from the normal Samsung launcher to a new/different one (like Nova or Air, or ZenUI)?

all of these will help narrow down what is causing the issue.

if none of the above then a backup and factory reset is worth trying, but be selective about re-installing apps - do a couple at a time and check no issues.

finally if all else fails then you go the repair/replacement route. but definitely go through Samsung!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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viridis
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Also, back up vital data like pictures and perform a factory reset, it fixes 90% of problems.
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Anonymous
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Hi!
I've factory reset on Saturday, currently the phone only has the apps it was "born" with.

i've just read about Nova launcher, but im currently using the default samsung launcher

also read that S-Voice can cause lag?
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viridis
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Not on a factory reset phone it doesn't...
I'd still try another battery tbh
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Anonymous
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yeh, just looking where to purchase one now
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Cleoriff
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@viridis wrote:
I'd try another battery first..

That seems the most obvious thing to try. @Anonymous Make sure please you get a genuine compatible Samsung battery for replacement. None of the cheapo ones available on these auction sites. More trouble than they are worth...(and dangerous)

Veritas Numquam Perit

Girl in a jacket
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viridis
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If any trouble getting one, just give Samsung a call, the note 4 has 24month warranty anyway so if it's anything other than battery they should be able to sort it anyway and as long as it's been treated well, should be covered for repair.
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Anonymous
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whenever i go on the samsung site, it just says "no stores found"
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