cancel
Showing results for 
Search instead for 
Did you mean: 

Sending messages on new samsung phone but the replies are coming to my old samsung phone

NellyBFC
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi

 

I am having an issue. I have just ported over my number to O2 from Voda but i keep sending texts via my O2 sim and s20 but the replies for certain people are coming back on my old phone A70.

 

Has anyone had and resolved this issue?

 

Thanks

Message 1 of 3
69 Views
2 REPLIES 2

madasaf1sh
Level 53: Renowned
  • 3399 Posts
  • 24 Topics
  • 738 Solutions
Registered:

@NellyBFC 


Sounds like a split port, which does happen when either o2 or Voda dont complete the port and put the forward onto the other network. 


Speak to Customer Services on 202 from your o2 phone and they should be able to sort it 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 3
62 Views

MI5
Level 94: Supreme
  • 120736 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@NellyBFC 

Texts are usually the last thing to come online and can take up to 24 hours.

Keep rebooting to help it along.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
59 Views