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Sending messages on new samsung phone but the replies are coming to my old samsung phone

NellyBFC
Level 1: Joiner
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Hi

 

I am having an issue. I have just ported over my number to O2 from Voda but i keep sending texts via my O2 sim and s20 but the replies for certain people are coming back on my old phone A70.

 

Has anyone had and resolved this issue?

 

Thanks

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madasaf1sh
Level 76: Forum Legend
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@NellyBFC 


Sounds like a split port, which does happen when either o2 or Voda dont complete the port and put the forward onto the other network. 


Speak to Customer Services on 202 from your o2 phone and they should be able to sort it 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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@NellyBFC 

Texts are usually the last thing to come online and can take up to 24 hours.

Keep rebooting to help it along.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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