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Anonymous
Posts: 0

Re: Seemingly impssible to unlock Sony Xperia XA

Ok so the new SIM arrived, all swapped over, and the same error persists. MM#6

 

Anyone got any other ideas, other than smashing up an otherwise good phone?

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Posts: 103,878
Topics: 552
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Registered: ‎04-04-2012

Re: Seemingly impssible to unlock Sony Xperia XA

@Anonymous 

The absolute only other thing I can think of is an account retriction on changing phones on your Voda account.

Maybe worth asking them to check for you?

Other than that, I can't think of anything else, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Seemingly impssible to unlock Sony Xperia XA

Wil try that, thanks for posting MI5

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Community Manager
Posts: 7,430
Registered: ‎23-07-2014

Re: Seemingly impssible to unlock Sony Xperia XA

Hi there @Anonymous , sorry to hear you've been struggling with this. Smiley Sad I'd love to hear how you get on with this and if you find out anything on your end that might explain the issue. I'm not familiar with this type of unlocking issue myself, but if you're still unable to resolve this, I'd like to also check with our Platinum Gurus on my end just in case they'd be able to help in any way.

 

Thanks guys for the extensive troubleshooting above, awesome teamwork @jonsie , @gmarkj@MI5 @viridis thumbsup

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Anonymous
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Re: Seemingly impssible to unlock Sony Xperia XA

Thank you @Marjo  @jonsie , @gmarkj , @MI5 @viridis  for all your input and time on this issue. Been on the phone to vodafone and it seems they mayy have blacklisted the handset all by themselves,  thought blacklisting was something that had to be done by all networks but a nice chap called Raj is asking his boss to take the blacklist off, hope it will be actioned within 72 hours, I'll update with results, fingers crossed, if it doesn't work I'll go and cry quetly in a corner somewhere

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Posts: 103,878
Topics: 552
Solutions: 13,424
Registered: ‎04-04-2012

Re: Seemingly impssible to unlock Sony Xperia XA

Had to be a voda restriction of some sort.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,430
Registered: ‎23-07-2014

Re: Seemingly impssible to unlock Sony Xperia XA

Fingers crossed that will resolve it! fingers crossed fingers crossed fingers crossed

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Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


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Anonymous
Posts: 0

Re: Seemingly impssible to unlock Sony Xperia XA

So today was the day, tried the SIM and the same message, MM#6. @Marjo will any of your platinum team have an idea about this?

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Posts: 103,878
Topics: 552
Solutions: 13,424
Registered: ‎04-04-2012

Re: Seemingly impssible to unlock Sony Xperia XA

Argghh!
So frustrating Smiley Sad
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Seemingly impssible to unlock Sony Xperia XA

Rang Voda again this morning, they haven’t un-blacklisted the phone yet. Harrumph. Thank you everyone for following and helping me with this pray