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Anonymous
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Screen problem with an iPhone 5S

I have a problem with an iPhone 5S that I've had for 18 months. 

 

After charging the phone for a while (not a full charge) I attempted to unlock it and nothing happened. The screen is completely dead. Every now and again Siri chirps up 'sorry I don't understand' and if anyone calls me the phone rings but I can't answer it.

 

The handset hasn't been dropped (well, not for many months), but I'm guessing I'm going to need a new screen.

 

My questions are... has anyone had a similar experience? Is warranty on an iPhone 5s 12 months? Is it best to take it back to an O2 shop or an Apple shop? Any other advice/comments are most welcome.

 

Thanks all.

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Posts: 89,972
Topics: 745
Registered: ‎14-01-2013

Re: Screen problem with an iPhone 5S

[ Edited ]

@AnonymousIt will be a 12 month warranty (unless you took out Apple Care)....but I would take it to Apple...leave O2 repairers well alone....

*The Game Is On*

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Posts: 104,436
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Registered: ‎04-04-2012

Re: Screen problem with an iPhone 5S

It's 12 months only unless you have applecare+ ?
Apple will give you a diagnostic on it and a price for an out of warranty repair/replacement.
Personally, I wouldn't even bother with O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 104,436
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Screen problem with an iPhone 5S

I'd try this first though https://www.theiphonewiki.com/wiki/DFU_Mode
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)