Solved: Samsung upgrade

Dannielle123 · ‎05-06-2023

Hi, looking to upgrade my phone to a newer Samsung. Seen there's an offer of an extra £150 if you trade in your phone. Can anyone tell me if this gets paid to you or does it go on to your contract? I need to buy out my contract so was hoping it would come back to me

MI5 · ‎05-06-2023

Payment

We pay cash for your old phone directly into your bank account. We can also send you a cheque, or credit your phone bill if you're an O2 customer.

https://www.o2.co.uk/help/digital-services/o2-recycle

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-06-2023

@Dannielle123

You can ask for it to be paid back to your bank account once it has been processed by O2 recycle.

https://www.o2recycle.co.uk/contact-us/downloads/O2R-BUSINESS-A3POSTER.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎05-06-2023

@Dannielle123

The trade in value is added to your account within 10days ish of them recieving your trade in.. If you want it paying to you, use the likes of Spring etc

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎05-06-2023

Payment

We pay cash for your old phone directly into your bank account. We can also send you a cheque, or credit your phone bill if you're an O2 customer.

https://www.o2.co.uk/help/digital-services/o2-recycle

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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