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Samsung s6 edge security updates

Anonymous
Not applicable

on ‎09-09-2015 23:05

on ‎09-09-2015 23:05

Hi all,
i've today got myself a samsung s6 edge and it keeps telling me there's a security threat.
This appears to be quite well documented online as a common problem but there seems to be no solution at present.
Does anyone have any idea how to sort this out? Or do I need to return it?
Thanks.
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Cleoriff
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‎09-09-2015 23:10 - edited ‎09-09-2015 23:10

‎09-09-2015 23:10 - edited ‎09-09-2015 23:10

@viridis has the Edge...not sure if he has this issue?

Have you got a link to anything you have read about it?

Veritas Numquam Perit

Girl in a jacket
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viridis
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on ‎09-09-2015 23:10

on ‎09-09-2015 23:10

@Anonymous wrote:
Hi all,
i've today got myself a samsung s6 edge and it keeps telling me there's a security threat.
This appears to be quite well documented online as a common problem but there seems to be no solution at present.
Does anyone have any idea how to sort this out? Or do I need to return it?
Thanks.

what does it EXACTLY say?

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Anonymous
Not applicable

on ‎09-09-2015 23:34

on ‎09-09-2015 23:34

It's not a pop up ad is it?

 

my missus has this phone & has had no issues 

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version7point0
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on ‎10-09-2015 07:29

on ‎10-09-2015 07:29

I believe the error is security.agent.login stating 'Unauthorized actions have been detected. Restart your phone to undo any unauthorized changes.'

Unless you genuinely have an app which is a threat installed then it is just likely a glitch (I've seen out on fresh out of the box devices)

On your phone head to settings, about, updates, make sure you are on Wi-Fi and allow your phone to complete the update(s).

I would suggest backing your phone up via Samsung Smart Switch beforehand and keeping your device on charge whilst it does it's thing.
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MI5
Level 94: Supreme
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on ‎10-09-2015 08:07

on ‎10-09-2015 08:07

@Anonymous wrote:
Hi all,
i've today got myself a samsung s6 edge and it keeps telling me there's a security threat.
This appears to be quite well documented online as a common problem but there seems to be no solution at present.
Does anyone have any idea how to sort this out? Or do I need to return it?
Thanks.

Difficult to help you without more info regarding the message you are receiving.

I could guess but would rather have the facts first please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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