This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Samsung galaxy note 1 saying not connected to network

Go to solution
Anonymous
Not applicable

on ‎13-11-2014 22:30

on ‎13-11-2014 22:30

I've just purchased a galaxy note 1, when I put my sim card in I can't make a call as it says not connected to network, anybody any ideas how to sort this out please?

Message 1 of 5
3,397 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151893 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎13-11-2014 22:37

on ‎13-11-2014 22:37

Get CS to check the IMEI or check it here http://www.checkmend.com/uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 4 of 5
3,387 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 151893 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎13-11-2014 22:34

on ‎13-11-2014 22:34

Where did the phone come from?
Have you seen it working?
Is it unlocked or on O2 network?
Does data work?
If any doubts as to the phone been straight, call O2 and ask them to check the IMEI isn't blocked http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
3,396 Views

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎13-11-2014 22:36

on ‎13-11-2014 22:36

Its off a mate n I've loaned it before and it was fine, sim card in and worked straight away

Message 3 of 5
3,390 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151893 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎13-11-2014 22:37

on ‎13-11-2014 22:37

Get CS to check the IMEI or check it here http://www.checkmend.com/uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
3,388 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎14-11-2014 05:51

on ‎14-11-2014 05:51

Hi simon1970

Welcome to the forum.

Advise your friend your having an issue with the phone ,and or also try another SIM card as a process of elimination.

Check your masts status here -> http://status.o2.co.uk

Please let us know how you get on.
Message 5 of 5
3,339 Views
0 Kudos
Top Kudoed Authors
View All
Top