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Samsung chat messages

Emmachaplin87
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on ‎08-04-2021 21:20

on ‎08-04-2021 21:20

I recently ported my number from Vodafone to O2 and now when texting it does not auto change to a chat message. I believe when porting this is a common issue. I think the 1st time I had this a new SIM was sent but in more recent years some phone settings were changed.
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MI5
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on ‎08-04-2021 21:22

on ‎08-04-2021 21:22

@Emmachaplin87 

Have you registered your number in the message app settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Emmachaplin87
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on ‎08-04-2021 22:05

on ‎08-04-2021 22:05

How do I do this?
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MI5
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‎08-04-2021 22:33 - edited ‎08-04-2021 22:33

‎08-04-2021 22:33 - edited ‎08-04-2021 22:33

@Emmachaplin87 

  1. Open the Google Messages app on your phone.
  2. Tap the three-dot menu button in the top right-hand corner.
  3. Select Settings. 
  4. At the top of the Settings panel, tap Chat Features.
  5. Enter your phone number.
  6. Tap Continue. 

https://www.androidcentral.com/how-set-rcs-chat-samsung-phones

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Emmachaplin87
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on ‎08-04-2021 22:37

on ‎08-04-2021 22:37

I'm using the Samsung app
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MI5
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on ‎09-04-2021 00:05

on ‎09-04-2021 00:05

@Emmachaplin87 

It's in settings under chat settings >Rich communication settings

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Emmachaplin87
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on ‎09-04-2021 08:11

on ‎09-04-2021 08:11

There's only a slide option on that to turn on or off
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