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Samsung Tablet with keyboard case

Anonymous
Not applicable

Took the Samsung Galaxy Tab A 2016 10.1 out on a pay monthly contract recently.  It was offered with a free Keyboard case, for which you had to wait two weeks to order.

 

This arrived today, but is basically useless as the Galaxy Tab A 2016 10.1 does not fit in the case.  Is there any reason why o2 would offer a case that does take the tablet you have purchased.

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MI5
Level 94: Supreme
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Someone has messed up somewhere so on give CS a call.
Sounds like they sent you the wrong case.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143419 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Someone has messed up somewhere so on give CS a call.
Sounds like they sent you the wrong case.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Hey @Anonymous How are you getting on - did you manage to sort out the case in the end?

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