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Level 2: Apprentice
Posts: 6
Registered: ‎04-08-2017

Re: Samsung S8 Oreo update

Well o2 as soon as my contract up I am off. What a poor operation and even wirse customer support.
Posts: 109,016
Topics: 561
Solutions: 14,433
Registered: ‎04-04-2012

Re: Samsung S8 Oreo update

That's really all you all can do - vote with your feet!
There have been a number of issues in the last few months with loss of services / apps and delayed software releases just compound the lack of confidence from customers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 3: Thinker
Posts: 43
Registered: ‎18-10-2012

Re: Samsung S8 Oreo update

My brother in law received his S9 yesterday. It is night and day when you compare it to the S8. Wish i waited now for the S9 instead of the S8. O2 are treating us as fools whoever bought the S8. Never will i get another phone from them. I have learnt my lesson the hard way.
Level 3: Thinker
Posts: 34
Registered: ‎03-04-2015

Re: Samsung S8 Oreo update

[ Edited ]

It would be nice to see some sort of compensatory offer from O2 here, e.g. partial refund of monthly airtime charge or a voucher for pay as you go customers.

Level 3: Thinker
Posts: 53
Registered: ‎18-04-2013

Re: Samsung S8 Oreo update

On what grounds? That's a ridiculous thought.

Yes we want the update, but it's not a guaranteed thing or impacting your service
Posts: 109,016
Topics: 561
Solutions: 14,433
Registered: ‎04-04-2012

Re: Samsung S8 Oreo update

Nice idea but unless you can show that they've broken any of their T&C's by this, I doubt you'd get anywhere.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 13,387
Topics: 83
Registered: ‎14-01-2014

Re: Samsung S8 Oreo update

So... You want compensation because your Oreo update isn't available yet?
Wow.
Here's the alternative, they release it untested, and the modem file isn't compatible with o2's "own" feature set. Now you have a phone that can't make calls or receive texts because the proper configuration isn't loaded.
Now that's a scenario worthy of the word Compensation.



Level 4: Observant
Posts: 38
Registered: ‎01-11-2013

Re: Samsung S8 Oreo update


@viridiswrote:
So... You want compensation because your Oreo update isn't available yet?
Wow.
Here's the alternative, they release it untested, and the modem file isn't compatible with o2's "own" feature set. Now you have a phone that can't make calls or receive texts because the proper configuration isn't loaded.
Now that's a scenario worthy of the word Compensation.

Yes, because everybody who buys a sim free phone and puts an O2 sim in it can't make calls or receive texts.....

 

You've just swallowed the O2 corporate Kool-Aid. As long as there are people who believe their nonsense they'll continue to treat us like fools. How come nearly every other network in the world has managed to push out their own branded update but O2 aren't even close (last official word is there'll be a status update in next week), their network isn't exactly special compared to the others. O2 got beat by Verizon for God's sake, they are the low bar for slow updates so I suppose congratulations are in order for O2; well done, lads, a new low.

Posts: 93,051
Topics: 751
Registered: ‎14-01-2013

Re: Samsung S8 Oreo update

I wonder why you aren't thinking about changing network @CraigR?

This isn't a facetious comment by the way but a genuine question...

*The Game Is On*

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Posts: 13,387
Topics: 83
Registered: ‎14-01-2014

Re: Samsung S8 Oreo update

I spend months testing this nonsense, and not for O2.