on 28-07-2016 15:19
on 28-07-2016 15:19
on 28-07-2016 15:55
on 28-07-2016 16:18
on 28-07-2016 16:18
I'm fairly sure that O2 are acting correctly in sending it for repair. Personally I would send it to Samsung rather than trust it to O2's repairers.
on 28-07-2016 16:26
on 28-07-2016 16:26
to the op, it's actually the Consumer Rights Act 2015 which superseded your rights under The Sale of Goods and Services Act 1982 (as amended).
as you bought the item on credit, the goods don't actually belong to you until the final payment.
Also o2 are well within their rights to send it away for repair as per the Consumer Rights Act.
on 28-07-2016 16:29
on 28-07-2016 16:29
on 28-07-2016 19:08
on 28-07-2016 19:08
And here's the link for Samsung should you need it...http://www.samsung.com/uk/info/contactus.html
Veritas Numquam Perit
on 28-07-2016 19:14
on 28-07-2016 19:14
on 28-07-2016 19:16
on 28-07-2016 19:16
on 28-07-2016 19:40
on 28-07-2016 19:40
on 28-07-2016 19:47
on 28-07-2016 19:47