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Samsung S6 - Unable to recognist my fingerprint and backup password not working

Anonymous
Not applicable

My samsung s6 does not recognise either of my fingerprints and the backup password is not working. It doesn't allow me to reset my password...does anyone know what I can do

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Bambino
Level 84: Resplendent
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Sounds like a faulty fingerprint reader. Contact Samsung support directly. http://www.samsung.com/uk/support/

I DO NOT WORK FOR O2



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viridis
Level 56: Guvnor
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So both the fingerprint AND the backup password don't work?
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MI5
Level 94: Supreme
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What happened or changed directly before this issue started?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

nothing at all...

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Anonymous
Not applicable

Hi @Anonymous, Have you had any recent software updates maybe?

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viridis
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Where did you get it from?
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