Solved: Samsung S4 rebooting after Android update

Anonymous · ‎04-01-2014

As the title says since my Samsung updated a few days ago, it will randomly shut down and then when I go to switch it back on it gets to the Samsung Galaxy screen and turn back off and continually try to reboot.

I have to take battery out and leave it for 5 minutes before attempting to turn back on!!

Nnot happy at all as i've only had the phone since September 😞

It has Andorid 4.3.

Has anyone else had similar issues? And will O2 charge me for taking a look at my phone to check for issues?

MI5 · ‎04-01-2014

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎04-01-2014

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎12-01-2014

Done all these steps more times than i care to count...still shuts down randomly and they will just keep trying to reboot, until i pull battery. Switched back on and then shuts down again and so on...

Anymore bright ideas?? other than throwing it out of window??

perksie · ‎12-01-2014

I would send it for service to Samsung or O2, neither should raise any charge unless damage is found.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎12-01-2014

Cool, no deffo no damage, just the stupid 4.3 update!!

perksie · ‎12-01-2014

Maybe MI5 can suggest a way around sending it in when he's online, his fix usually solves any problems.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎12-01-2014

This one might be the infamous bulging battery issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎13-01-2014

Bulging Battery issue??

jonsie · ‎13-01-2014

Take the battery out and lay it on the table.... should be perfectly flat. Can cause the type of problem you're experiencing if the battery is faulty.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-01-2014

If the battery spins on a flat surface (either side) it's faulty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Samsung S4 rebooting after Android update

Change surname on account

Xperia 1 V Switch up MCE software

Number of times phone rings

Extra data

phone stolen