Samsung S4 mini - phone shuts down unexpectedly

[Anonymous]

I have a 2 week old S4 mini which randomly shuts down - usually after a period of inactivity (such as overnight - its dead each morning). I know the battery has a good charge and I'm unable to turn the phone back on again. The only solution is to take the back cover off and remove the battery for a few seconds and hey presto it powers up and the battery charge indicates 80% (or whatever).

Is this a battery problem or a software issue or simply a duff phone.

Any advice much appreciated.   

[Anonymous · Accepted solution]

Hi

Tbh I would be taking it back to where you got it from and exchanging it.

If via O2 hopefully your just on the 14 day faulty phone exchange terms.

http://www.o2.co.uk/help/phones-and-devices/our-returns-and-repairs-policy

[MI5]

It could be anything and ideally it needs testing by a professional, however, some battery saving apps are known to cause this type of problem. If you have anything like that installed it's worth removing them to check.

[Anonymous]

Thanks for prompt replies. Seems like the best option will be to get a replacement under the 14 day return policy.

Cheers