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Samsung S4 - Poor Network Service

Anonymous
Not applicable

My Samsung S4 keeps losing signal and dropping calls several times a day  . I need to get it sorted now,I also have a vodafone payg on a s2 and this works fine when my other has no service. If I restart the s4 when it has no service it reboots with service but will randomly lose it.

 

I have done factory reset but no difference.I havnt tried a new sim yet ,which has been recommended,does anyone know if this can work or best just send for repair.

 

Only work when wifi is on. when no wifi no signal. In town center or highstreet no signal. 

 

its really annoying as no network or internet when you really want.

 

suggest me what to do.

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Accepted Solutions

Anonymous
Not applicable

Hi

 

Are you only losing signal at home or at other places as well?

 

Check a different sim first but it sounds like the phone might be faulty.

 

We do not recommend o2 repairs so contact Samung directly.

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Anonymous
Not applicable

Hi

 

Are you only losing signal at home or at other places as well?

 

Check a different sim first but it sounds like the phone might be faulty.

 

We do not recommend o2 repairs so contact Samung directly.

Message 2 of 4
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Anonymous
Not applicable
Have you checked the mast status?

status.o2.co.uk

I have an S4 and do not have these issues so if the mast is good and your signal is normally good then adriannadavey is more than likely correct.

And as stated o2 repairs are reported to leave a lot to be desired.
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Anonymous
Not applicable
My s4 doesn't suffer with this either could well be a faulty phone
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