cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung S10 keeps losing Wifi connection

SeajayG
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, My Samsung S10 which is via O2 keeps losing its signal. My wife's S10 which is via Virgin mobile does not. I have tried restarting my mobile but it does not have any effect. Because there is no problem with my wife's mobile I am led to believe the problem lies with the O2 network. The O2 diagnostics say there is no problem with the network. Any Ideas ? For info I have just moved to O2.

Message 1 of 5
1,023 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@SeajayG 

 

WiFi has nothing to do with o2. 

 

Mobile Signal is different and Virgin Mobile uses Vodafone, so that has no baring on the issue you are having, and Vodafone's signal will be different to o2's...


Check here for any service issues https://status.o2.co.uk 

And also have a look here Guide: How can I sort out my network issues?  Guide: Is the network down for me or everyone? 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

Message 2 of 5
1,020 Views
4 REPLIES 4

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@SeajayG 

 

WiFi has nothing to do with o2. 

 

Mobile Signal is different and Virgin Mobile uses Vodafone, so that has no baring on the issue you are having, and Vodafone's signal will be different to o2's...


Check here for any service issues https://status.o2.co.uk 

And also have a look here Guide: How can I sort out my network issues?  Guide: Is the network down for me or everyone? 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 5
1,021 Views

SeajayG
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi madasaf1sh. I have a Samsung S10 so has my wife. I have just switched to O2 my wife is with Virgin. There is no problem with my wife's phone that is why I suggested the problem is with with O2.

Message 3 of 5
1,017 Views

Enlli
Level 65: Ultra-cool
  • 6261 Posts
  • 47 Topics
  • 1433 Solutions
Registered:

Are you with Virgin BB. If so which Router?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 5
1,014 Views

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@SeajayG 

The only similarity is that you both have an S10


Virgin Media (Mobile) runs on Vodafone, and have a look at the guides and the status page and that will help. 


It could be as simple as the o2 signal is not as good as Vodafone's.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 5 of 5
1,013 Views