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Anonymous
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Accepted Solution

Samsung Phones

Hi me and my boyfriend both have Samsungs and they have stopped receiving each others messages and when we do receive them they are out of order and by that point we've just spoke over the phone. Sometimes trying to send a message is hard too as it always says failed despite having full signal.

We have both done sim swaps but it doesn't seem to be working. 
Do we both need new phones? Ive had mine for 3 years now and hes had his for months.

Posts: 89,212
Topics: 536
Solutions: 11,629
Registered: ‎04-04-2012

Re: Samsung Phones

Remove each others contacts from your phones then reboot. After the reboot you can re add each other to contacts and try again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)