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Anonymous · ‎22-10-2012

I keep getting this error:

Failed to update firmware due to network or server problem. Try software update via settings > software update > update, or try using PC kies later.

Any ideas?

(I am without my USB cable for a few days)

MI5 · ‎22-10-2012

You either need USB cable and connect to Kies on a PC or use a wifi connection for OTA updates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-10-2012

You either need USB cable and connect to Kies on a PC or use a wifi connection for OTA updates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-10-2012

Why is that? Others do over the air?

MI5 · ‎22-10-2012

Yes, but on wifi only, not cell data. Its a 300mb update.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

anticpated · ‎22-10-2012

300MB is a hefty update. Is this the Samsung default or the O2 customised version of the update?

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra

MI5 · ‎22-10-2012

Only on release by O2 currently. Sim free version not rolled out by Samsung yet. O2 remove the OTA 3G option from their FW....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-10-2012

I am on wifi and on a samsung galaxy O2 branded phone

MI5 · ‎22-10-2012

Server must be busy then I guess with the other 20 million people trying to download it....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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