Solved: Re: Samsung Galaxy SIII APN problems - Page 2

Anonymous · ‎07-01-2014

I recently updated my Samsung Galaxy SIII (i9300) to a newer version of android. After I had updated I noticed I cannot use 3G, SMS messaging or calls. I presume there is something wrong with the apn I'm assigned to so I searched up the correct o2 pay monthly apn, I found that the correct one is mabile.02.co.uk so I went to check that I was using that one but when I opened the 'Access Point Names' menu I found that there were tow mobile.02.co.uk apn's (Neither of these seem to work) does anyone know how to fix this? Because at the moment I cant use my phone as a phone.

Anonymous · ‎08-01-2014

my IMEI starts with 356633 😕 is there anyway of recovering the sim? yeah i knew it was rooted but its been rooted for a while and its been fine its just the update that seems to have changed.

MI5 · ‎08-01-2014

Well at least the IMEI is OK...
The SIM can't be recovered - It has to be replaced if it is faulty. Can you try it in another phone so we know if it's a sim or phone fault we are dealing with?

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Anonymous · ‎08-01-2014

I tried the sim in an identical SIII and after unlocking the phone it asked me if i was on O2 Pay Monthly or O2 Pay as you Go, after selecting pay monthly all my texts came through (this phone hasnt been updated)

MI5 · ‎08-01-2014

It's a phone issue then, clearly.
What update did you get....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-01-2014

4.3 i hadnt realised its not completely working yet, it just said there was an update available, i should have searched it up first 😕

MI5 · ‎08-01-2014

No, It's working fine. Millions have it worldwide already.
Is it MK6 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-01-2014

is that in the 'About Phone' section in settings if so where does it say? the android version just says 4.3

MI5 · ‎08-01-2014

Dial *#1234# and look at the firmware version.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-01-2014

i cant i dont have mobile network 😕

MI5 · ‎08-01-2014

You don't need a network for that, it's just a USSD code that reports internal phone info.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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