Samsung Galaxy S8 plus network unlock

[Jaygeth70]

I received a code to unlock my galaxy S8+ and it didnt work. Im wanting to use a sky sim. O2 have now escalated to the relevent team but yet again being made to wait and I now have a feeling the phone might be permanantly locked

[EmilieT]

Welcome to the Community @Jaygeth70 

I've just replied to your Private Message now, as I need a few more details to get this looked into!

Thanks @MI5 for the mention 

[Foddersin]

If you got the device from O2 then you would NOT need to have an NUC code to use this on the Sky Mobile network as they are an MVNO of O2.

If the device is from another carrier you may need to contact them.

If the device was bought from a third party that was originally from O2 then you may need to contact them as they may not have paid the finance off on the device so I don't think O2 can give you the code as you aren't the technical legal owner if the finance isn't clear.

As per the NUC support page, they provide for a mobile provided by them.

Other than that, there are plenty of 3rd party sources for these if the network do not provide one.

[EmilieT]

@Jaygeth70 I've just heard back from the team and everything should be sorted! In case you need more help, do let us know please