Samsung Galaxy S8 plus network unlock

[Jaygeth70]

I received a code to unlock my galaxy S8+ and it didnt work. Im wanting to use a sky sim. O2 have now escalated to the relevent team but yet again being made to wait and I now have a feeling the phone might be permanantly locked

[MI5]

@Jaygeth70 how many times did you enter the wrong code?

[Jaygeth70]

Twice

[Jaygeth70]

Just had another email off o2 giving me the exact same 8 digit code

[MI5 · Accepted solution]

It won't be hardlocked after 2 attempts.
Are you sure it's an NCK they are sending you ?
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[Jaygeth70]

They say it is but it is 8 digits long, does that sound right?

[MI5]

I honestly thought unlock codes were longer but it's been a while since I did one.
Either way, do not enter it again and I'll tag in @EmilieT to see if she can help you tomorrow.

[Jaygeth70]

Thank you

[MI5]

No problem, check your private messages in the morning.

[Jaygeth70]

Will do 🌝