Solved: Samsung Galaxy S8 plus network unlock

Jaygeth70 · ‎09-05-2019

I received a code to unlock my galaxy S8+ and it didnt work. Im wanting to use a sky sim. O2 have now escalated to the relevent team but yet again being made to wait and I now have a feeling the phone might be permanantly locked

MI5 · ‎09-05-2019

It won't be hardlocked after 2 attempts.
Are you sure it's an NCK they are sending you ?
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎09-05-2019

@Jaygeth70 how many times did you enter the wrong code?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jaygeth70 · ‎09-05-2019

Twice

Jaygeth70 · ‎09-05-2019

Just had another email off o2 giving me the exact same 8 digit code

MI5 · ‎09-05-2019

It won't be hardlocked after 2 attempts.
Are you sure it's an NCK they are sending you ?
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jaygeth70 · ‎09-05-2019

They say it is but it is 8 digits long, does that sound right?

MI5 · ‎09-05-2019

I honestly thought unlock codes were longer but it's been a while since I did one.
Either way, do not enter it again and I'll tag in @EmilieT to see if she can help you tomorrow.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jaygeth70 · ‎09-05-2019

Thank you

MI5 · ‎09-05-2019

No problem, check your private messages in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jaygeth70 · ‎09-05-2019

Will do 🌝

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