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Samsung Galaxy S8 PUK Locked, Need Master unlock Code.

James144765
Level 1: Joiner
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‎08-12-2020 14:11

‎08-12-2020 14:11

Samsung galaxy S8 is Sim locked, cant use any other sim than O2 sim, need master unlock code to use other Sim. Every time i pop in a sim card that isnt O2 i get prompted with Sim network pin blocked Enter Sim Network PUK.
If any moderators could help me fill out a form or something to get a Master unlock code it would be appreciated. I have already been given 2 PUK codes which didnt work i have the NUC code in hand ready to use once i get past the PUK part.
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MI5
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‎08-12-2020 14:18

‎08-12-2020 14:18

@Martin-O2 is your man

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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‎09-12-2020 16:07

‎09-12-2020 16:07

Thanks for the mention @MI5!

 

@James144765 I'll drop you a private message so we can discuss this further. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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James144765
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‎12-12-2020 14:19

‎12-12-2020 14:19

Still havent got in contact with me mate, how long is this gonna take, i cannot use my phone. Its ridiculous that you lock the phones to this network alone. What a scam.
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gmarkj
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‎14-12-2020 10:50

‎14-12-2020 10:50

Any update @Martin-O2?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Martin-O2
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‎14-12-2020 12:58

‎14-12-2020 12:58

Cheers for the tag @gmarkj!

 

@James144765 I've replied to your message so please take a look and get back to me there. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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Xraygirl74
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‎20-09-2021 10:35

‎20-09-2021 10:35

Hey - I also have this problem - going in circles - did you get this sorted?

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