Samsung Galaxy S8 PUK Locked, Need Master unlock C...

James144765 · ‎08-12-2020

Samsung galaxy S8 is Sim locked, cant use any other sim than O2 sim, need master unlock code to use other Sim. Every time i pop in a sim card that isnt O2 i get prompted with Sim network pin blocked Enter Sim Network PUK.
If any moderators could help me fill out a form or something to get a Master unlock code it would be appreciated. I have already been given 2 PUK codes which didnt work i have the NUC code in hand ready to use once i get past the PUK part.

MI5 · ‎08-12-2020

@Martin-O2 is your man

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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎09-12-2020

Thanks for the mention @MI5!

@James144765 I'll drop you a private message so we can discuss this further.

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James144765 · ‎12-12-2020

Still havent got in contact with me mate, how long is this gonna take, i cannot use my phone. Its ridiculous that you lock the phones to this network alone. What a scam.

gmarkj · ‎14-12-2020

Any update @Martin-O2?

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Martin-O2 · ‎14-12-2020

Cheers for the tag @gmarkj!

@James144765 I've replied to your message so please take a look and get back to me there.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Xraygirl74 · ‎20-09-2021

Hey - I also have this problem - going in circles - did you get this sorted?

O2

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