This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy S7 32GB - can't receive texts or calls from new contacts

Anonymous
Not applicable

on ‎04-03-2017 16:13

on ‎04-03-2017 16:13

Hi, I wonder if anyone has any advice, my phone doesn't seem able to receive calls or texts from new contacts?  I've been told when people ring me they get a message saying that 'this number is unavailable' and I don't receive any texts sent.  If I contact the person first it seems to work fine but I need to be able to take calls from any number, such as my son's schools and businesses.

 

I wondered if it could be something in my settings - only allowing contact from known numbers?

 

I've tried turning the phone off and on again but apart from that I'm stuch, I'm not very technical with phones!

Message 1 of 5
2,729 Views
0 Kudos
4 REPLIES 4

Bambino
Level 86: Prestigious
  • 24415 Posts
  • 1062 Topics
  • 3819 Solutions
Registered:

on ‎04-03-2017 17:18

on ‎04-03-2017 17:18

@Anonymous  See if this video helps.

 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 5
2,711 Views
0 Kudos

MI5
Level 94: Supreme
In response to Bambino
  • 151869 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎04-03-2017 17:20

on ‎04-03-2017 17:20

Have you recently joined o2 and ported your number or changed anything else on your account?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
2,709 Views
0 Kudos

Anonymous
Not applicable
In response to MI5

on ‎04-03-2017 20:17

on ‎04-03-2017 20:17

Thank you for the video, I didn't know how to check my blocked numbers.  However it has disproved my theory as I don't have any blocked numbers and anonymous callers aren't blocked.

 

It is quite a new phone but being non technical I didn't keep my old number and manually entered all my contacts. 

Message 4 of 5
2,696 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 151869 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎04-03-2017 20:29

on ‎04-03-2017 20:29

Have you enabled "do not disturb" by mistake?
http://www.androidcentral.com/how-use-do-not-disturb-mode-samsung-galaxy-s7
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
2,688 Views
0 Kudos
Top Kudoed Authors
View All
Top