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Samsung Galaxy S6 password fail

Anonymous
Not applicable

on ‎15-04-2016 08:22

on ‎15-04-2016 08:22

My samsung galaxy s6 suddenly switched itself off yesterday. It wouldnt turn on so I assumed that it was because the battery was low so I put the phone to charge.  The phone turned back on after being fully charged but it wouldnt accept my password the message said your password is incorrect try again in 5 mins. I am absolutely sure I am inputting the correct password. Can anyone tell me if there is anyway I can get into my phone without doing a factory reset.

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Anonymous
Not applicable
In response to Anonymous

on ‎15-04-2016 11:35

on ‎15-04-2016 11:35

Thanks for all your suggestions. I downloaded samsung kies to my laptop and tried to back up my mobile but it wouldnt work:smileysad I had backed up my files a while ago but not lately. I will just have to go with the factory reset. Thanks again for your help.

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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎15-04-2016 11:41

on ‎15-04-2016 11:41

There is a good chance that you will have everything backed up to Google anyway. If so, you won't lose too much, if anything.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
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Registered:

on ‎25-04-2016 10:01

on ‎25-04-2016 10:01

Hi @Anonymous Are you able to provide an update on your situation? Have you managed to access your S6 since your last post? 

→ COVID-19 support - Help and support from O2 during the lockdown
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