cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy S4 & 4G Disconnects

Anonymous
Not applicable

When I recently visited the West Midlands I managed to connect to the 4G network. It worked fine, the speed at which I was able to browse the internet was a vast improvement on 3G. I was quite impressed at first.

 

A number of times throughout the day the connection would drop, however I'd lose full connectivity, data & voice. Everytime I had to reboot my phone which was frustrating :manfrustrated:. Ultimately, I had to amend my phone settings to exclude 4G.

 

Has anybody come across this issue and is there a solution?

 

Cheers

Message 1 of 5
3,301 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 154042 Posts
  • 657 Topics
  • 29396 Solutions
Registered:
I suspect there may have been some underlying network fault in the area you are in.
My phone flicks between 3g/4g without any issues.
You could try resetting your network settings next time but I would hope it was just a glitch.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
3,294 Views

jonsie
Level 94: Supreme
  • 97999 Posts
  • 616 Topics
  • 7241 Solutions
Registered:

I've never had the problem, seamless connections between 3G and 4G so possibly an issue with masts

Message 3 of 5
3,292 Views

Anonymous
Not applicable
Perhaps you went through some so called not spots where there is no coverage. I know the West Midlands well and there are many.
Message 4 of 5
3,290 Views

Cleoriff
  • 132873 Posts
  • 841 Topics
  • 7623 Solutions
Registered:

I live in the Midlands and yes I have experienced it a lot recently. 4G in Birmingham by the airport...travel towards home and it is flicking back to 3G frequently (and at one point dropped all network connection for about a minute).

In Coventry at the weekend and had 4G....till I went to another suburb 2 miles away and back to 3G

It was a new experience for me as I have only had a 4g sim since January and haven't travelled much in the UK since then...

Veritas Numquam Perit

Girl in a jacket
Message 5 of 5
3,206 Views