Samsung Galaxy S4 Switching off randomly

[Anonymous]

Help! Since I installed the samsung updates last week (lollipop), my SG S4 now switches itself off randomly, and even with the battery fully charged it is draining from 100% within 2-3 hours, even with no use. It will only switch on again when plugged into a charger. I've tried switching off apps, and I have done a hard reset on the phone, but it still switches itself off and crashes. It generally allows me to do 1 text or call before it switches itself off mid-use. What can I do now considering I have reset it and it is no better?

Currently it is not useable as a mobile phone and I'm considering returning it and getting a refund!

[Cleoriff]

Hi @Anonymous  Welcome to the forum

I am hoping our Samsung expert @MI5 is still online .He should be able to advise you...:smileywink:

Edit:It looks as if MI5 is offline..so maybe another android expert can help..? @viridis 

[viridis · Accepted solution]

1. Take out battery and physically examine for s4 bulge, the update to lollipop draws a LOT of power and could have affected the battery if the battery was already slightly effected by the battery issue.
Best way to test is to put it on a table and spin it, if it spins it's a bulged battery and you should call Samsung and they will get a battery out to you quickly.
2. Remove sd card and see if anything calms down. Media scanner has been known to go a bit silly after lollipop update. If it settles, back up sd card and format.
3. Check in settings, power options what app is using excess power.

4. Perform a factory repair using kies to reinstall Android from fresh - back up first.

[MI5]

One of the above should fix it for you, if not I suggest you contact Samsung for a warranty repair
http://www.samsung.com/uk/support/servicelocation/
http://www.samsung.com/uk/support/category/mobile/mobiledevice/smartphone

[Cleoriff]

So glad I didn't post...I searched android forums and got something completely different.

Perhaps I didnt ask the right question......

[MI5]

Sounds most likely to be battery tbh......
What did you find?

[viridis]

I'm thinking battery too, luckily it's the easiest fix too thanks to Samsung's replacement turnaround time.

[Anonymous]

Thank you! Yes it is a battery 'bulge'! I'm hoping that getting a new one will resolve the issue! Thank goodness for forum knowledge experts!

[viridis]

No problem, nice easy fix

[MI5]

Give Sammy a call and they'll sort you out