Samsung Galaxy S4 - Security Policy Update fails

[Anonymous]

Today I have a notification on my Galaxy S4 that there is a Security Policy Update available. It's from Samsung and designed to make their Android devices more secure. However, after accepting the data policy, it consitently fails with the error "Update failed due to network issues".

This is on the same wifi network that downloads email and browses the web perfectly fine. There is no update available via Samsung Kies.

There are similar posts on the Vodafone forums and there are unverified claims that Samsung have released the update notification without releasing the update itself.

Does anyone know the facts about the cause or solution to this problem?

[Anonymous]

Im getting the same update too whats failing I first noticed the update last week after I used facebook app then I got a warning about facebook been blocked then samsung security update policy enhanced for android came up but wont update

[Anonymous]

Hi guys just to update you all I got *bleep* with my phone and was gonna leave it til tomorrow but when I got to work I put it on airplane mode and when it come to break I restarted it then turned airplane mode off it searched for an update and miraculously just started working normally again ???? Hope this helps ???

[Anonymous]

Dunno if mine will stay off permanently or come back at some point but all i did was open the update, at bottom it says Cancel or Accept, I just did cancel and it vanished.  Sounds obvious but no one else has posted that they tried it lol.

[Toby]

Hi guys,

I'll see if I can get some info on this for you.

If you find anything out before I have some, don't hesitate to let us all know in this discussion.

Is it affecting anything else in the device (i.e. downloading apps)?

[Anonymous]

Hi Toby

thanks for the welcome, my s4 is the same its not affecting anything on the phone that I know of, did the full reset as well 😞 still there i'll wait see what's what hope all's well (Y)

[Anonymous]

Hi guys i dont know if this works for you but it did for me, i did a hard reset on my phone, basically i took the battery out plugged the charger into the phone then whilst holding the power button down insert the battery then boot up the phone.It Cleared the security status icon and not had any more notifications all day. Hope this solves your problems guys.

[Anonymous]

I have read elsewhere that it is caused by whatsapp. I uninstalled, rebooted and reinstalled and so far no reappearance.

[Anonymous]

It seems that WhatsApp is definitely the culprit here. removed it, rebooted and then reinstalled. No issues now and the security update notification has now gone away.

[Toby]

Hi Paul,

Thanks for adding this. Can you try rebooting your phone to see if the issue returns?

[Anonymous]

Well guys I don't hav whatsapp...& its on my s4