Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎21-01-2013
Accepted Solution

Samsung Galaxy S III Screen timeout query

New user, first smartphone, and suffering from how to overcome basic user interface problem.

 

When making a phone call with the phone resting on a flat surface and speaker selected, the screen goes bank quite quickly (estimate 20 secs), although the display timeout is set to 1 minute. When making a call that requires numbers to be entered (e.g. navigating through an automated answering system), the screen can go blank during that period and pressing the home key to get the screen back has a time delay - by which time it can be too late to enter the data for the automated system!

 

I'd like to prevent the screen blanking in such a short time, but not sure which setting is required to effect the chnage. Note (as above), the display timeout is set to 1 min, so its not that one...

 

Many thanks in anticipation...

 

Highlighted
Posts: 104,459
Topics: 552
Solutions: 13,527
Registered: ‎04-04-2012

Re: Samsung Galaxy S III Screen timeout query

In phone app press menu then call settings and untick "turn off screen during calls"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎21-01-2013

Re: Samsung Galaxy S III Screen timeout query

Thanks for the response but I've unticked that, but the same issue persists. Screen dims after about 20 secs and then goes blank 10-20 secs later...

Highlighted
Posts: 104,459
Topics: 552
Solutions: 13,527
Registered: ‎04-04-2012

Re: Samsung Galaxy S III Screen timeout query

Do you have "Smart Stay" enabled in Motion settings? It might be over riding the other settings?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎21-01-2013

Re: Samsung Galaxy S III Screen timeout query

[ Edited ]

No...

 

...and "Motion" is set to Zero (in Settings / System).

Highlighted
Posts: 104,459
Topics: 552
Solutions: 13,527
Registered: ‎04-04-2012

Re: Samsung Galaxy S III Screen timeout query

Must be a settings conflict somewhere. Try taking battery out for 10 mins and trying again. If not you might have to back up and reset device if the issue is important enough to you....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎21-01-2013

Re: Samsung Galaxy S III Screen timeout query

Thanks - will try that.

 

I also have a freind with the same phone and will compare settings (that phone doesn't seem to have the same issue).

 

 

Highlighted
Posts: 104,459
Topics: 552
Solutions: 13,527
Registered: ‎04-04-2012

Re: Samsung Galaxy S III Screen timeout query

Not an issue I have seen before either, sorry....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)