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Samsung Galaxy ACE unable to send or receive MMS

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Anonymous
Not applicable

on ‎28-10-2012 22:13

on ‎28-10-2012 22:13

Hi sorry if i have posted this into the wrong thread

 

I have recently purchased Samsung Galaxy Ace on PAYG and i cannot send or receive MMS. I have searched the internet and it seems a common issue but i can not find anything to correct the problem. I have tried my sim card in another phone and it all works fine apart. I can connect to the internet on the Galaxy Ace. Can anyone help?

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MI5
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In response to Anonymous
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on ‎30-10-2012 18:14

on ‎30-10-2012 18:14

Most likely its not provisioned on your account then. Get CS to delete and re set it on your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎29-10-2012 15:27

on ‎29-10-2012 15:27

Start by testing the word "Active" to 2020. Save the settings you get sent back as per the instructions in the text. Also, go into Network settings and make sure you have data ticked or On. Then reboot the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎29-10-2012 20:30

on ‎29-10-2012 20:30

hi, Yes i've tried doing that but still cannot receive or send mms?

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MI5
Level 94: Supreme
In response to Anonymous
  • 149608 Posts
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Registered:

on ‎30-10-2012 18:14

on ‎30-10-2012 18:14

Most likely its not provisioned on your account then. Get CS to delete and re set it on your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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