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Anonymous
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Samsung Galaxy A3 will not register to network

I have a SIM that works on multiple devices barring a Galaxy A3 - purchased from o2. Another new SIM has the same issue. So (most of the time) I can see o2 Network when selecting a mobile network (auto select just seems to hang), but when I select o2, it displays 'Registering on O2-UK..', for a few mins then stops. I'm left with no service. I can get on Wi-fi, but cannot see a mobile network. I have set APN settings manually and as default O2, but still have no network (and therefore no mobile data too). 

 

Any suggestions?

Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: Samsung Galaxy A3 will not register to network

Sounds like the phone is faulty so I'd take it back.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Samsung Galaxy A3 will not register to network

thanks! ergh, dealing with O2 store while hungover will be interesting! 

Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: Samsung Galaxy A3 will not register to network

Good luck Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)