Solved: Samsung Galalaxy S2 no internet connection on WiFi

Anonymous · ‎15-05-2013

For the first 13 months of my contract, the Samsung Galaxy S2 was brilliant. However, for the past two months I have been unable to connect to the internet via my home WiFi. The phone shows it is connected to my BT HomeHub but will not connect to the internet.

The phone was returned to Samsung recently, because it also developed a loud buzzing noise. They seem to have cured the buzzing, but not the connection problem.

I have been considering throwing it in the bin, but still have nine months of my contract left. I have tried factory resets and HomeHub resets to no avail. Any ideas on resolving the internet connection problem?

MI5 · ‎15-05-2013

If it's still broken, send it back again and ask them to fix it properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-05-2013

If it's still broken, send it back again and ask them to fix it properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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