Samsung GALAXY Ace

[Anonymous]

Hi

I have two Samsung GALAXY Ace phone devices I gave to friends in Africa as Xmas presents. These were my old phones that I have since upgraded with new ones. The problem is I think the devices are sim locked and the people I have given them to are unable to use them. When they put their cards in the devices it says "no sim card" or something to that effect. What can I do to unlock the the phones if that is the problem? I do not have the devices with me but I still have the packaging with the barcodes. 

Many thanks

S Sibanda

[Anonymous]

Hi

Are the phones old contract phones or pay as you go phones?

[Anonymous]

They are old contract phones.

[Anonymous · Accepted solution]

Ok

Fill in this form

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

If successful, you will receive a code to unlock the phone

If so, forward the code to your friends and they should be able to unlock it

It's free for contract customers and £15/each for pay as you go

Hope this helps

[Anonymous]

Thank you. Have just filled in the form and will be waiting to receive the code.

[Anonymous]

You're welcome. 

Hope it works.