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Samsung A3 after update can't download. Can't get onto Google Play

Anonymous
Not applicable

on ‎25-11-2017 19:13

on ‎25-11-2017 19:13

I updated my Samsung A3 last week, since then I cannot get onto Google Play services.  It says its being updated but this has been days and days.  I've cleared cache and data.

 

I have a feeling I'll have to reset to factory settings.  can anyone advise please?

 

Rachel

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jonsie
Level 94: Supreme
In response to MI5
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on ‎25-11-2017 22:17

on ‎25-11-2017 22:17

Good luck 🍀 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MercedesS
Former Staff
In response to Anonymous
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on ‎11-12-2017 15:06

on ‎11-12-2017 15:06

Hello @Anonymous,

We have lost you after the reset Don't know Please come back and let us know how it goes! 

 

Thanks @Anonymous, @jonsie and @MI5 for the amazing help! Mexican Wave

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