Solved: SIM not provisioned MM#2 Sony Xperia T - O2 Community

Hi, i just bought a new phone today on a pay monthly plan (On&On). I got a new SIM card so obviously had to wait for it to activate. When the phone managed to get a signal, it said SIM not provisioned MM#2. Does anyone have any ideas?

Message 1 of 9

11,492 Views

1 ACCEPTED SOLUTION

Accepted Solutions

144790 Posts
634 Topics
27772 Solutions

Registered: 04-04-2012

Come back if not and we'll see what else can be done...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 7 of 9

11,464 Views

8 REPLIES 8

To clarify, it was a Sony Xperia T that I bought. Put it in the question but not the message body. Thanks in advance for anyone who can help

Message 2 of 9

11,488 Views

144790 Posts
634 Topics
27772 Solutions

Registered: 04-04-2012

Maybe try it again tomorrow after the network has settled down again....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 3 of 9

11,484 Views

My samsung galaxy s2 gets signal fine, so i'm not sure if the network is the problem or not

Message 4 of 9

11,482 Views

144790 Posts
634 Topics
27772 Solutions

Registered: 04-04-2012

With the same SIM or a diferent one? The network issue is number specific not area specific...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 5 of 9

11,474 Views

Its a different SIM and number so that might explain the problem for now. I'll check again tomorrow when the network might've settled down. Thanks!

Message 6 of 9

11,470 Views

144790 Posts
634 Topics
27772 Solutions

Registered: 04-04-2012

Come back if not and we'll see what else can be done...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 7 of 9

11,465 Views

I have also just got an Xperia and it is coming up with this message when I turn the phone on, can someone help me to activate the microsim please?

Message 8 of 9

10,602 Views

144790 Posts
634 Topics
27772 Solutions

Registered: 04-04-2012

You need to contact CS (202 on contract or 4445 on PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 9 of 9

10,588 Views

never-displayed

Top Kudoed Authors

User

Count

1

1