SAMSUNG S7 NOT MAKING CALLS IN AUSTRALIA

[Anonymous]

Just got back from Australia where I found I couldn't make calls on my S7 Edge. Neither could my brother-in-law who had a different phone / network. Kept saying we weren't connected. My wife, who has a cheap £10 pay as you go phone, could. Anyone know why this should be or had similar issues? Was I suppossed to activate something on the phone?

Tried various settings over a three day period and ran up £15 charges using O2 Travel for no gain. Went into a Telstra office in Melbourne who couldn't help us (though probably weren't interested).

Got the phone from Carphone Wharehouse in August.

Roger

[MI5]

Did you have 4g turned on?
Usually you need to switch to 2g/3g for calls when abroad.
Never figured out why as the phone should do it automatically but they don't usually.
Would explain why your wife's phone worked too.

[Anonymous]

Thanks for responding. Connected to Telstra automatically when I arrived. Additionally Network Mode in settings shows LTE / 3G / /2G (auto connect) was on. Data Roaming was on; also tried without.  I shall now take my cheap pay as you go Nokia when I go abroad. Never had this problem in USA with my last smart phone. Cheers

[MI5]

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@Anonymous wrote:

Additionally Network Mode in settings shows LTE / 3G / /2G (auto connect) was on. 

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LTE should not be enabled.