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SAMSUNG GALAXY MINI

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Anonymous
Not applicable

on ‎08-01-2013 16:21

on ‎08-01-2013 16:21

I have a Samsung Galaxy Mini which keeps switching itself off.  Can happen 2 or 3 times a day.  Anybody know why and how I can stop it?  Tried to update it but here's the message I get on the O2 website:

 

How to upgrade:
One Range Accreditation Software - Full Details SW: S5570XWKA9, CSC: S5570O2UKB1
At this time, O2 have not accredited any further software releases for this handset.
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jonsie
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on ‎08-01-2013 16:31

on ‎08-01-2013 16:31

First thing to try is a backup then a factory reset. If that doesn't solve the issue then it needs to be returned under the warranty.

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
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on ‎08-01-2013 16:25

on ‎08-01-2013 16:25

Are there any apps that you have installed recently around the time you had the problem?

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Anonymous
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on ‎08-01-2013 16:29

on ‎08-01-2013 16:29

No, it happens on a daily occurance.

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jonsie
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on ‎08-01-2013 16:31

on ‎08-01-2013 16:31

First thing to try is a backup then a factory reset. If that doesn't solve the issue then it needs to be returned under the warranty.

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

on ‎08-01-2013 16:33

on ‎08-01-2013 16:33

Thanks for your help, I'll give that a try.

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jonsie
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on ‎08-01-2013 16:34

on ‎08-01-2013 16:34

Good luck, let us know how you get on.

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎08-01-2013 16:57

on ‎08-01-2013 16:57

The S3 mini is the GT-I8190.
Type *#1234# for the firmware on your phone - Should be XXALL if it's on the latest.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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