Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎05-03-2016

S8

Evenin when i tried to wtite this?!! Had my s8 for less than a year had to replace after 8weeks. Stil not working.. i pay 29 a month for fone alone +contract fee
I am expected to leave shop with tenpound phone for them to send mine away?? Please help me people...
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎05-03-2016

Re: S8

Internet slow..imreally not happy with this.. may aswell giv back nd call it a day with 02..
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎05-03-2016

Re: S8

Advise me please
Highlighted
Posts: 92,867
Topics: 751
Registered: ‎14-01-2013

Re: S8

Hi @Boogieclaire The S8 comes with a 2 year warranty. You would be far better getting in touch with Samsung directly. Contact details here http://www.samsung.com/uk/support/

Hope you get it sorted soon

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎05-03-2016

Re: S8

Thank you.. but asalways i am unable to even get on the net finding it al very fustrating..honestly can not carry on with this i am paying an additional £40 amonth network!not happy
Highlighted
Posts: 92,867
Topics: 751
Registered: ‎14-01-2013

Re: S8


@Cleoriff wrote:

Hi @Boogieclaire The S8 comes with a 2 year warranty. You would be far better getting in touch with Samsung directly. Contact details here http://www.samsung.com/uk/support/

Hope you get it sorted soon


However you did manage to post here @Boogieclaire and I can assure you getting in touch with Samsung by.phone or email in the link I provided will get far better results than sending it to O2 repairs. It's your choice though I know what I would choose 🙄

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 68: Extraordinaire
Posts: 15,826
Registered: ‎31-03-2010

Re: S8

@Boogieclaire You're going to have to pay your £40 per month whether you fix the phone or not, so you may as well contact Samsung as @Cleoriff has advised you.

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Posts: 108,717
Topics: 561
Solutions: 14,395
Registered: ‎04-04-2012

Re: S8


@Boogieclaire wrote:
Evenin when i tried to wtite this?!! Had my s8 for less than a year had to replace after 8weeks. Stil not working.. i pay 29 a month for fone alone +contract fee
I am expected to leave shop with tenpound phone for them to send mine away?? Please help me people...

In order to help you fully we need more info regarding the exact problem and anything you have done or checked so far. 

Is your issue with using WiFi or mobile data?

have you checked the phone is set up correctly?

what is the expected network coverage in your area ?

etc........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)