S7 camera failed

[Anonymous]

Hi, just wondering if anyone is getting this message, tried the usual clear coaches and clear cache partition but no joy. Camera doesn't work always and have to switch it on and off many times. Looking at swapping it but interest says likely to be on all phones???? Any ideas. Tia

[Bambino]

The phone is probably too new for there to be much feedback on your problem. You'd be better off contacting Samsung support. http://www.samsung.com/uk/support/

[Cleoriff]

Hi again @Anonymous  You seem to be having a few issues with this new S7. I can't think a camera failed notice is common. Maybe @viridis could help with this one?

I keep passing you on to the experts you see...by mentioning them in my posts they should be able to help you

[viridis]

Perform a factory reinitialisation using smartswitch.
This will reinstall the firmware and clear up any mis installed components such as camera

[MI5 · Accepted solution]

Just call O2 and get it swapped for a brand new phone.
You shouldn't have problems like this and there have been many reviews about the S7 camera on line which do not report this issue.
Yours must be faulty or have a software issue.

[Anonymous]

OK thanks you. Samsung were not very helpful at all....I get all the luck lol

[Bambino]

I would tend to agree with @MI5 then. You would have to do it within the 14 day cooling off period. The only problem you may encounter is stock availability at this point in time. 

[MI5]

28 days for a faulty device @Bambino

[Bambino]

Ah. Okay @MI5. Thanks for the correction. There still might be an issue with stock, though. If the OP is having problems, which is what it appears on a number of things, best they put it in for return asap.

[Anonymous]

I did contact them and was told 21st March before they can swap for a new 1. How do I do a reset using smart switch @viridis?