Welcome to the O2 Community

Has your question already been answered? See the community FAQ's


Level 1: Joiner
Posts: 8
Registered: ‎03-09-2019

S6 tablet video

Just got a new S6 tablet today. All is fine apart from I have in my head that some video play looks a little blurry/slightly out of focus.
This applies to YouTube, other social media videos. It just doesn't look crystal clear/sharp as I was expecting.
Any ideas what might cause this? Any settings? My wifi signal is fine.

Level 1: Joiner
Posts: 8
Registered: ‎03-09-2019

Re: S6 tablet video

I should add that normal screen seems fine when viewing and using apps and web pages. It just seems to be videos.
Posts: 114,329
Topics: 569
Solutions: 15,434
Registered: ‎04-04-2012

Re: S6 tablet video


Is this on WiFi or mobile data?

O2 uses compression if you streaming on 3g or 4g which may make videos look fuzzy.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 97,181
Topics: 758
Registered: ‎14-01-2013

Re: S6 tablet video



If you aren't happy with it, you could send it back under the 14 day change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no idea why the video play should appear blurry, if everything else is fine?

*The Game Is On*

Level 49: Rootin' Tootin' 
Posts: 6,709
Registered: ‎26-03-2014

Re: S6 tablet video

Check the resolution settings on YouTube - while the video is playing tab the screen and press on the three dots in the top right corner and choose quality.
Then you can choose the resolution you want.
Not sure if this is available on Facebook...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here