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S22 Unconfirmed Delivery Dates

Hubble2020
Level 1: Joiner
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Is anyone else having trouble with their s22 Ultra delivery? 

Ordered and was given a 3 week time frame upon confirmation. This then changed to out of stock and ‘over 4 weeks’ after I had placed my order. 

I then noticed the 512GB device was showing on their website as in stock and available for next day delivery (one of the few ones now showing as over 4 weeks) so decided to place another order for this device and pay the extra, with the intention of cancelling my order they can’t seem to fulfil within 3 weeks. Now I have received an email stating it is out of stock and they can’t give me an estimate date of delivery… but their website is still showing this device as next day delivery in stock? Bit misleading? If they now know it’s out of stock and are sending out of stock emails to customers could they not update the website to reflect this? 

im concerned that both incentives to sign up (claiming free ear buds and the extra £250 trade in on your device) will be over by the time I receive a device from o2 (I will cancel and return the device if this is the case) but just wondering if anyone else is having this issue of them saying something is in stock on their website or giving a 3 week time frame when ordering and then this changes once the order is placed? and knows when they’re actually expecting to have stock? 

thank you 

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MI5
Level 94: Supreme
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@Hubble2020 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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TallTrees
Level 45: Knowing
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Hi @Hubble2020 

Welcome to the o2 Community 

O2 do not keep live stock 

We wouldn't know what the expected times to get stock would be

And

Yes it is a regular occurrence regarding supply due to a number of problems world wide supply

Yes, of course you may cancel your order under o2 T & Cs

Good luck and hope you get the phone and all extras soon



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Hubble2020 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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