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Level 2: Apprentice
Posts: 43
Registered: ‎23-10-2018

S10+ Poor Signal Reception

Hi, Was rather disappointed with the poor signal reception of the S10+ I took receipt of today.
Have soft reset the phone, reset the network settings, re-seated the SIM, wiped the cache partition, upgraded to the latest firmware & apps all to no avail. As soon as I put my SIM back in my S9 good reception is restored.
I guess all I can look at is returning the phone now but I just thought I'd post here to see if anyone else has come across the issue & how they might have solved it?

Local service was changed to band 40 here recently bringing LTE+ to so service has been good on my S9. I wanted a '+' phone for the bigger screen & the latest for RAM & processor improvements.
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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: S10+ Poor Signal Reception

@woodmj 

Clearly faulty so get it swapped immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 21
Registered: ‎06-08-2019

Re: S10+ Poor Signal Reception

Yeah, it sounds like you got a dud.

 

My S10+ has good signal, similar to my iPhone XSMax I had before.  

OnePlus 8 Pro 8/256GB Grey, Huawei Nova5T 6/128GB Blue, iPhone XS Max 256GB Grey
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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: S10+ Poor Signal Reception

Hey @woodmj, any update on this one? Were you able to exchange your phone and was is replacement working OK? 

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Level 2: Apprentice
Posts: 43
Registered: ‎23-10-2018

Re: S10+ Poor Signal Reception

Am hoping to get a replacement tomorrow. The whole process has got rather long & messy.
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Level 2: Apprentice
Posts: 43
Registered: ‎23-10-2018

Re: S10+ Poor Signal Reception

I also hope it was indeed a faulty phone & not that the S10+ doesn't handle band 40 very well. The radio was reporting over 10dbm less signals than I had/across the board though so I'm hoping it was just a fault.
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Level 2: Apprentice
Posts: 43
Registered: ‎23-10-2018

Re: S10+ Poor Signal Reception

So I got a replacement. It's better than the last one but not as good as my S9. Very strange. I guess the S10+ wasn't designed with good cell radio reception in mind & other components were given a higher priority.
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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: S10+ Poor Signal Reception

Thanks for updating us on your situation @woodmj. It's a shame the signal is not as strong as your previous phone but as long as it's at a functional level that's the main thing. 

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