S note has stopped working after updated to Android 4.3

[Anonymous]

Can someone help? I updated my Note 2 yesterday. When I open S Note, i can see the app opened for 1 second then it turns off and shows "unfortunately, S Note Has stop working". I tried to restart, turn off and on, and remove the battery. Also, I have clear the cached of the app. It's still the same. I have some really important information on the app. If there is other option, I don't want to do the factory reset.

[Anonymous · Accepted solution]

Hi

Have you tried resetting the phone?

If not, please try it as it might help.

Guide here: http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...

If you don't want to reset, contact Samsung directly for help.

[MI5]

Back up the phone first with kies, as per my guide and all your notes will be saved.

[Anonymous]

A factory reset is the way to go I had to do the same when updating my s4

[Anonymous]

Done! Many thanks for your help:)

[MI5]

Pleasure

[Anonymous]

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@Anonymous wrote:
Done! Many thanks for your help:)

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You're very welcome