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Roaming in europe

Karel1
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on ‎22-08-2019 18:30

on ‎22-08-2019 18:30

Android samsung a20e
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MI5
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on ‎22-08-2019 18:32

on ‎22-08-2019 18:32

@Karel1 

Contract help https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-CONTRACT-ONLY-quo...

PAYG help https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-quot-PAY-AS-YOU-G...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Karel1
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on ‎22-08-2019 18:33

on ‎22-08-2019 18:33

Arrived in france tuesday travelled thru belgium and presently in holland.
Unable to roam...can only use wifi. Data roaming is whited out and doesn't respond when tapped.
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MI5
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on ‎22-08-2019 18:37

on ‎22-08-2019 18:37

@Karel1 

Sounds like a roaming bar on your account.

Call customer service for help Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Karel1
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on ‎22-08-2019 21:03

on ‎22-08-2019 21:03

Sorted....sim card wasnt selected for data roaming. Was a new phone with my old sim card and obviously not set up properly.

Thanks for yr help
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