Replaced Xperia Z1 with a Lesser Value phone

[Anonymous]

Hi

Is it right that after I got my Xperia Z1 replaced, (due to its lack of water proofness) I recieved a Z1 Compact, supposedly due to a lack of Z1 in stock.

I signed for the phone at the time, but later realising that the £600 phone I have been and continue to pay off has been replaced with a £379.99 phone, this somehow doesnt seem fair.

I was not informed of this change until I went to collect the swapped phone at store, and considering I was using a loan phone (Nokia 206) I was just glad to join the 21st century again.

Is it right that this can be done, as it feels like Ive been a little hard done by on this

Any advice would be appreciated

Adam

[MI5 · Accepted solution]

You had the right (at the time) to refuse the compact, but as you have now accepted it I'm not sure where you stand.
I would call CS on 202 and discuss your options with them first.

[Cleoriff]

This sounds absolutely outrageous to me How can they get away with it?

I can't think of any other item you would buy ..then go to exchange it and be fobbed off with a replacement costing £200 less!

I know the key is, the op signed for it...but seems shady practice to me.

[MI5]

It may have been offered as it was all that was available at the time (we don't know the full details), however, I agree, it should have been of "equal or greater value" to the original purchase.

[Anonymous]

Hi

As I understand they should offer you the same phone or if not available then one of similar specs.

As this does not sound like its the case I would ring them to ask to re choose from a list of ones that are. Do some homework to ensure the one your interested is and also have a play with the working demo model in store so your happy with it.

[aldaweb]

Isn't the z1 compact similar specs to the z1 with the exception of the screen size? 

As there is an obvious difference in price I would ask for the tariff cost to be adjusted accordingly.

[MI5]

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@aldaweb wrote:

Isn't the z1 compact similar specs to the z1 with the exception of the screen size? 

As there is an obvious difference in price I would ask for the tariff cost to be adjusted accordingly.

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Yes, pretty much the same phone in a smaller case http://www.phonearena.com/phones/compare/Sony-Xperia-Z1-Compact,Sony-Xperia-Z1/phones/8283,8000

[Anonymous]

I'm confused.

The t&c say ;

"In the event of a successful claim, we will at Our discretion , either repair or replace you're equipment . If replaced it will be a model of a similar specification as detirmined by Us"

Nothing about how much a phone retails for.

So have 02 been fair to the op.

[jonsie]

Not in my opinion. Why should they think a phone costing £200 less is an acceptable replacement whlst still expecting the same payment.

[Cleoriff]

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@jonsie wrote:

Not in my opinion. Why should they think a phone costing £200 less is an acceptable replacement whlst still expecting the same payment.

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Agree totally @jonsie As I said earlier, it sounds outrageous to me.

You wouldn't buy a diamond ring for £600.. take it back and then be happy with a cubic zirconia replacement